I thoroughly enjoyed my stay at Hotel Boutique Terranova. The warm, welcoming atmosphere created by the staff made me feel at home. The lush garden and pool area provided a perfect retreat, and the hotel's design was cozy and charming, making it a truly delightful experience.

Wi-Fi could be improved.

clean, private vibe, efficient transportation assistance

A bit annoying with room cleaning requests dismissed!!! Also, the narrow stairs to access rooms might not be ideal, especially with luggage. Would've preferred clearer communication about payment options upon check-in!!!

The juicy burgers at nearby El Camello Jr were an absolute culinary highlight, and the bar at the hotel had stunning cocktails to sip by the pool! Plus, the lush plant decor and fantastic staff made this stay unforgettable.

Navigating the two flights of narrow stairs to reach our room was a bit of a trek, especially at night. A little confuson at check-in regarding payment options also left us scratching our heads.

All the details, none of the fluff

A hidden gem in a serene residential neighborhood! The charming design, beautiful pool, and friendly staff made my stay unforgettable. Enjoyed the unique loft room with spacious living areas and fantastic recommendations for nearby eateries. The warm atmosphere, privacy, and lush gardens provide a perfect retreat from the bustling Tulum! Highly recommended!

The bed was comfy, but the area felt too far from the beach.

the outdoor living area was magical with tree shade and cozy seating. the road to reach the hotel is a bit bumpy.

The location's serene ambiance, surrounded by lush greenery, created a tranquil atmosphere that enhanced the stay. The bar staff expertly crafted exquisite cocktails that elevated our relaxation experience. However, some of the rooms were not very quiet, and unsealed windows allowed a few critters to make an appearance during the night, which could be unsettling for some. Additionally, the narrow pathways by the pool could benefit from better lighting in the evening.

Perfect retreat for couples

The owner Rafa was helpful, setting us up with a scooter in just 30 minutes one night so we could make it to an event. We also enjoyed the personal touches, like how they provided us with drinks by the pool, it felt like home.

It wasn't cheap, but the overall experience was acceptable.

The hotel atmosphere radiates warmth and comfort, with exquisite attention to detail in the decor and natural aesthetics. Highlights include a wonderful outdoor shower and a delightful pool area. However, some critters made their way into the room due to unsealed windows, which could be an issue for some.